Refund policy

Welcome to Elarique. Your satisfaction is important to us, and we want every purchase to be a positive experience. This Return & Refund Policy explains the conditions under which returns, exchanges, and refunds are accepted. By placing an order through https://elarique.sbs, you acknowledge and agree to the terms outlined below.

1. Our 30-Day Return Guarantee

We proudly offer a 30-day free return policy for eligible purchases.

If you are not completely satisfied with your order, you may request a return within 30 calendar days from the date your package is delivered.

Eligible returned items will receive either:

  • A full refund to the original payment method.
  • A replacement product if preferred and available.

2. Eligibility Requirements

To qualify for a return, products should:

  • Be returned within 30 days of delivery.
  • Be in good condition.
  • Include original packaging whenever possible.
  • Not show excessive wear, intentional damage, or misuse.

Certain products may not qualify if they have been altered after delivery.

3. Free Return Shipping

Elarique offers free return shipping for eligible returns.

Before sending any item back, please contact our support team so we can provide the correct return instructions and shipping process.

Unauthorized returns may delay processing.

4. Damaged or Incorrect Orders

Please inspect your package upon arrival.

If your order arrives:

  • Damaged
  • Defective
  • Incorrect
  • Missing items

Please contact us within 7 days of delivery.

Including clear photographs of the product and packaging will help us resolve your request more efficiently.

Depending on the situation, we may provide:

  • A replacement
  • A full refund
  • Another appropriate solution

at no additional cost.

5. Order Cancellation

Orders may be canceled before they have entered fulfillment.

If your order has not yet been processed for shipment, we will issue a full refund.

Once an order has been shipped, it must follow our normal return procedure after delivery.

6. Refund Processing

Once your returned item has been received and inspected, we will notify you regarding the status of your refund.

Approved refunds are generally processed within 5–10 business days.

Depending on your financial institution, additional processing time may apply before the refund appears in your account.

Original shipping fees, if applicable, may not be refundable unless the return is due to our error.

7. Exchanges

If you would prefer another color or style, please contact us before returning your item.

We will gladly assist whenever replacement inventory is available.

If the requested product is unavailable, a refund may be issued instead.

8. Non-Returnable Situations

Returns may not be accepted for products that:

  • Have been intentionally damaged.
  • Show significant signs of misuse.
  • Are returned outside the 30-day return period.
  • Cannot reasonably be identified as the original purchased item.

9. Late or Missing Refunds

If you have not yet received your refund:

  • Review your bank account.
  • Contact your credit card provider.
  • Check with your financial institution regarding processing times.

If additional assistance is needed, please contact us directly.

10. Contact Information

If you have questions regarding returns or refunds, please contact:

Elarique

Website: https://elarique.sbs

Email: support@elarique.sbs

Phone: +1 (778) 386-4116

Address: 548 Appian Way, Coquitlam, BC V3J 2A7, Canada

Our team is always happy to help and will work with you to resolve any concerns as quickly and fairly as possible.