Shipping policy

At Elarique, we are committed to delivering your order safely and efficiently, no matter where you are. This Shipping Policy explains our shipping process, estimated delivery times, order processing, and other important information to help you shop with confidence.

By placing an order through https://elarique.sbs, you agree to the shipping terms outlined below.


Worldwide Shipping

We proudly offer Free Worldwide Shipping on every order.

No minimum purchase is required, and there are no hidden shipping fees added during checkout unless otherwise stated.

Our goal is to make beautiful fashion jewelry accessible to customers around the world while providing a smooth and reliable shopping experience.


Order Processing

After your order has been successfully placed, our fulfillment team begins preparing it for shipment.

Typical processing time is:

1–3 business days

During busy shopping seasons, promotional events, or holidays, processing may require a little additional time. We appreciate your patience and understanding during these periods.

Orders are processed Monday through Friday, excluding weekends and public holidays.


Estimated Delivery Time

After your order has been shipped, estimated delivery time is generally:

7–14 business days

Delivery times are estimates and may vary depending on:

  • Destination country
  • Customs inspections
  • Local postal services
  • Weather conditions
  • Public holidays
  • Unexpected transportation delays

While we work with reliable logistics partners, delivery dates cannot be absolutely guaranteed.


Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing tracking information whenever available.

Tracking updates may require several days before appearing in the carrier's system.

If you have not received tracking information after several business days, please contact our support team.


Customs, Duties & Taxes

International orders may occasionally be subject to customs inspections or import requirements depending on your country's regulations.

Any applicable duties, taxes, or customs fees are determined by local authorities and remain the responsibility of the customer unless otherwise stated.


Incorrect Shipping Information

Customers are responsible for providing accurate shipping details at checkout.

Please carefully verify:

  • Full name
  • Delivery address
  • Postal code
  • Phone number
  • Email address

If incorrect information causes delivery delays or returned shipments, additional shipping arrangements may be required.

If you notice an error immediately after placing your order, please contact us as soon as possible. We will do our best to update your information before shipment.


Lost or Damaged Packages

If your package arrives damaged or appears to be lost during transit, please contact us promptly.

Our customer support team will investigate the shipment and work toward an appropriate solution, which may include:

  • Replacement shipment
  • Refund
  • Carrier investigation

Please include your order number and any relevant photos if applicable.


Delayed Deliveries

Although most orders arrive within the estimated delivery window, occasional delays may occur due to circumstances beyond our control.

We appreciate your patience and will gladly assist in checking the shipping status whenever necessary.


Contact Us

If you have questions regarding shipping, please contact:

Elarique

Website: https://elarique.sbs

Email: support@elarique.sbs

Phone: +1 (778) 386-4116

Address: 548 Appian Way, Coquitlam, BC V3J 2A7, Canada